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Understanding and Eliminating System Errors

ERRORS RESULTING IN AUTOMATIC SHUTDOWN

2.18. If you encounter references to corruption or drive problems are suggested in Event Viewer you should check the hard drive using chkdsk. Select Start, All Programs, Accessories, right click Command Prompt, and click Run as administrator from the drop down menu.. Type cd\ and press ENTER. Type "chkdsk c: /r" without the quotes and hit ENTER. Make sure you include the spaces indicated. Enter Y when asked whether you wish to run chkdsk on restarting the computer. Type exit, press the ENTER key and restart the computer. Make sure the latest firmware is installed if you have a solid state drive and the same point applies for some conventional drives.

For a Dell computer please read  
here .

2.19. An easy way to see past chkdsk reports is offered by Treesize available here .

Place a shortcut to Treesize on your Desktop, right click the icon and select Run as Administrator to open Treesize. When you open Treesize select Scan from the Menu and you will see a list of drives. Click on C and it will generate a list of Folders. Expand System Volume Information and chkdsk and you will see past chkdist logs listed. Click a log and it is opened by Notepad. The date of the log is given after Chkdsk in the format YYYYMMDD.

2.20. Most system failures result in the production of a dump file but not all do. You can have a sudden unexplained shutdown caused by a power failure or other reason where the only reports are Event ID: 41 reports in Event Viewer, where the four parameters of the bug check code are zero. The most common cause of these failures is the user pressing the Power On / Off button to resolve a freeze. If this does not apply check for power supply interuptions, overheating (paragraph 5.9.),  defective RAM

 (paragraph 2.12) and failing hardware.





Notes:

Bug check codes are specified in Event ID: 41 reports as a number but are commonly seen as Hexadecimal. To convert numbers to hexadecimal use the Smart Converter here. Thus 159 in the image above converts to (0x) 9F which you will find in the Microsoft Technet Library here.

When the Bug Check Code shows as zero all four parameters appear as zero. No dump files are generated when the Bug Check code is 0x0.

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