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Understanding and Eliminating System Errors

ERRORS RESULTING IN AUTOMATIC SHUTDOWN

2.12. When you look at the information provided by Microsoft relating to Bug Check Codes you will find that some details are relatively easy to understand. However, many of the details are not going to help many users looking for a solution to their problem. 

2.13. If you want help from a Forum like the Microsoft Community Forums you will get a better response if you post a copies of your dump files (not those older than one month) to your OneDrive (paragraph 9.3), your System Information file and a Driver View report as files shared with everyone and put a link to your OneDrive in your message to the forum.

2.14. Before attempting to investigate any BSOD errors it is important to be certain that the computer is free of malware. Independent checks using Malwarebytes and Superantispyware are recommended. Please refer to the  section of the site covering Malware. You should also check that you do not have more than one anti-virus product installed as these conflict causing BSOD errors. The Malwarebytes Pro version will conflict with other installed anti-virus software but it is currently safe to use Malwarebytes Free.

2.15. Many BSOD errors are the result of misbehaving third party (non-Microsoft) drivers. It is important to check that your computer has the latest available BIOS and drivers available from the computer  or motherboard manufacturers web site. Many purchasers of computers wrongly assume that the disks provided with their latest purchase contain the latest but frequently they are mistaken.

2.16. The identity of the problematic drivers can also be discovered by looking in Device Manager for yellow question marks and references to unknown devices. The System Information file has a section for problem devices. An examination of the Windows Error Reporting section may  also reveal where the operating system is trying to find an updated driver and failing. The Report does not name the device but uses a code. Look for references to PnPDriver and a code such as VID_05AC&PID_12A8. Search Google and you will find this code represents an Apple iPhone. You can match codes to entries in Device Manager.

2.17. RAM memory should be checked  using the Windows 7 Memory Diagnostic Tool:

http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.htmlhttp://windows.microsoft.com/en-US/windows7/Diagnosing-memory-problems-on-your-computer

It is important to remember that the tool may prove that the memory is defective but does not prove the memory is not defective.


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