ERRORS RESULTING IN AUTOMATIC SHUTDOWN
2.1. The
process of resolving any computer error may be divided
into four logical steps
·
Obtaining an exact copy of the error.
·
Finding out what the error means.
·
Determining what the solution might be.
·
Fixing the problem.
Before starting on a complicated enquiry into what the problem might be,
however, I suggest you restart the computer as this
resolves many errors. Also check that you have free disk
space of 20 to 25% free disk space on your C partition
as low free disk space can lead to performance issues,
which destabilise your system.
2.2. The most dramatic computer errors are known as Blue
Screen of Death (BSOD) errors. These arise when the
system fails and the computer crashes. The computer will
then either stop and display an error message on a blue
screen, or it will automatically restart the computer.
Whether a blue screen displays or flashes by as the
computer automatically restarts, depends on how the
computer has been configured.
2.3. To change the computer configuration select Start,
right click on Computer, select Properties, Advanced
System Settings, Start-Up and Recovery, System Failure
and uncheck or check the box before Automatically
Restart to suit your requirements. Checking the box
before
Automatically restart is recommended. You may choose
not to do this if you are using Windows XP or the
computer is continually restarting. You should also
check the box before
Write an event to
the system log. This enables you to read the Event
ID 1001 report in the Event Viewer System log containing
details of the error that has occurred.
2.4. On all blue screens you will see a Bug Check Code
(example Bug Check 0x9F) and description (example
DRIVER_POWER_STATE_FAILURE), which identify the type of
failure. You can read more about the meaning of
individual bug check codes
here. If you follow the previous link you will find
for many bug check codes general advice on how to
resolve the error. The quality of advice is much better
for some codes than others.
2.5. Many blue screen messages name a file, often a
Microsoft driver, as the cause of the error. You should
not assume the file named is the cause of the problem.
Normally they are only a pointer to the area where you
might look when trying to resolve the error. Thus the
file named may be network related, whereas the cause of
the error may be conflicting security software, malware or a virus. In this case the
security software or malware is interfering with the named network related
driver.
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